Frequently Asked Questions
General
What are you opening hours?
We are open from 8:30am – 5pm (GMT) Monday to Friday. Speak to one of our friendly and experienced team here.
Do you have a PDF or printed catalogue version of products that I can see?
Yes, you can view our online PDF catalogues below, or get in touch for us to send you a printed version. Promotional Merchandise / Print & Display Solutions
Do you have a PDF or printed catalogue version of products that I can see?
Yes, you can view our online PDF catalogues below, or get in touch for us to send you a printed version. Promotional Merchandise / Print & Display Solutions
Pricing
Why are there no prices on your website?
Every order is bespoke to the customer’s requirements. This means that we tailor your order to what’s right for you in order that you get the best price for your money.
How much does a typical order cost?
Every order is different to the next one. It all depends on what product you’re after; how many units; and other services that you would like. We’re always happy to chat through options with you if you’re unsure.
Is there a Minimum Order Quantity (MOQ)?
For cost efficiency to you and to us there are some products that require minimum order quantities. For more information please get in touch.
Do you charge for shipping/delivery?
Yes, we charge delivery for all orders. This will be stated on the quote.
When do I pay once I've placed an order?
Orders are paid for before we go to the production stage. Once a customer has established a trading history we can look to open up a 30 day credit account.
How do I pay once I've placed my order?
We will send over a proforma invoice to the customer which has bank details on to pay. Similarly a card payment can be accepted over the phone.
Does my quote include VAT?
As we deal mainly with businesses quotes are priced excluding VAT.
Orders & Refunds
How do I place an order?
If there is a product you are interested in please email the sales team who will provide a quote. When you are happy we will send over an order confirmation with an invoice to pay.
What is your refund policy?
If an item has been branded we cannot offer a refund. If a customer has ordered plain stock items there will be a restocking fee.
If something isn't quite right, will you fix it without any extra charges?
100% – If the order is not up to standard then we will do all that we can to fix the issue.
Can I cancel my order?
This will depend on the status of the order. Please get in touch if you need to cancel but please bear in mind that there will most likely be a cancelation fee.
Do you do any discounts for multiple orders or returning customers?
We have price breaks based on quantities. We can also offer contract pricing. For more details please contact sales@envista.co.uk
How do I pay once I've placed my order?
We will send over a proforma invoice to the customer which has bank details on to pay. Similarly a card payment can be accepted over the phone.
Do you ship internationally?
Yes! We send all international orders with DAP terms. We’re more than happy to help you navigate your order. Talk to us via sales@envista.co.uk
Still can't find the answer you're looking for?
The best way to get find what you’re looking for is by calling us on 01202 716100 or you can email us at sales@envista.co.uk and one of the team will ensure you get the answers you need.
